Lens & Luxe Price-Match Guarantee Policy

At Lens & Luxe, we are committed to offering the best value on designer eyewear. Our Price-Match Guarantee ensures that you never overpay for qualifying eyeglass frames or sunglasses when a lower price is available from an authorized U.S. retailer.

Eligible Items

The Price-Match Guarantee applies only to:

• Eyeglass frames (frame-only)

• Sunglasses with non-prescription lenses

• Sunglass frames intended to be fitted with prescription lenses

Prescription lenses are not eligible for price matching under any circumstances.

Price Match Terms

1. Retailer Requirements

   • The competing price must be from a U.S.-based online retailer that is authorized to sell the brand.

   • Marketplace and auction sites such as Amazon, eBay, Etsy, Overstock, and similar platforms are not eligible.

2. Product Requirements

   • The item must be identical in brand, model, color, size, and condition.

   • The competitor’s price must be their standard listed retail price.

   • Items discounted through promotions, coupons, rebates, misprints, or advertised below our cost are not eligible.

3. Additional Restrictions

   • A price-match discount cannot be combined with any promotional discount on lenses.

   • Only one price adjustment will be granted per item.

How to Request a Price Match

Before You Order:
If you find an eligible item at a lower price before completing your purchase:

1. Pause the checkout process.

2. Email us at [email protected] or submit the request through the Contact Us page.

3. Include:

   • The URL of the lower-priced item

   • Details of the frame you wish to purchase from Lens & Luxe

If the item qualifies, we will update the price before you complete your purchase.

After You Order:
If you’ve already completed your order and find a lower price within 14 days:

1. Email [email protected] or submit your request through the Contact Us page.

2. Include your Lens & Luxe order number and a link to the lower-priced item.

If the request is approved, we will issue a refund for the price difference to your original payment method within 24 hours.

Policy Enforcement

Lens & Luxe reserves the right to verify the competitor’s pricing and item eligibility. We may reject a price-match request if it does not meet the terms outlined above or if fraudulent activity is suspected. This policy is subject to change at any time without prior notice.