Shipping Policy
Last updated August 31, 2023
This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should therefore be read alongside our main Terms.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Free Shipping
We offer free USPS Ground Advantage shipping on orders of $100 or more in value.
Expedited Shipping Fees (Domestic Only)
| Service | Time Estimate | 1 lb Rate |
|---|---|---|
| USPS Ground Advantage | 3–7 Business Days | $5.00 |
| USPS Priority Mail Express | 2–3 Business Days | $36.00 |
| UPS Next Day Air | 1–2 Business Days | $40.00 |
Note: UPS Next Day Air does not guarantee weekend delivery. Orders shipped on a Friday may be delivered the following Monday unless Saturday delivery is specifically arranged (which is not included in our standard options). If you have a tight deadline, please reach out to us before placing your order so we can advise accordingly.
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are provided in good faith and are estimates only.
DO YOU DELIVER INTERNATIONALLY?
Yes, we ship internationally using USPS only. Rates vary by destination and will be calculated at checkout.
| Service | Estimated Timeframe | Rate |
|---|---|---|
| USPS International Standard | 10–21 Business Days | $9.99 |
| USPS Worldwide Expedited | 5–10 Business Days | $35.00 |
Delivery time may vary depending on the destination country. For the most accurate shipping estimate, please check USPS.com for your country’s expected delivery window.
Customs duties, taxes, and fees may apply, and these charges are the responsibility of the recipient.
IMPORTANT INFORMATION ABOUT PRESCRIPTION ORDERS
Please note that express shipping does not include the time it takes to process your prescription lenses.
Prescription orders and orders with custom lenses typically require an additional 5–12 business days for processing. The selected express shipping method is applied after your lenses have been completed and your order is ready to ship.
Processing time may vary depending on the complexity of your order and how standard your prescription is. If you’d like an estimated shipping timeline based on your specific order, please reach out to us directly.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Orders only ship on business days, which are Monday – Friday.
Shipping cut-off occurs at 4 PM CST, Monday – Friday.
Handling time information for products is displayed directly on the product page. Handling time varies per product.
If you have any questions regarding cut-off times or handling estimates, please contact us at hello@lensandluxe.com.
TRACKING MY ORDER
Once your order has been shipped, you will receive an automated shipping confirmation email with a link to your tracking details.
Tracking will reflect the most up-to-date movement of your shipment based on the information provided by the shipping carrier. If you do not receive a confirmation, please check your spam or promotions folder.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If your order experiences a delay, the updated estimated delivery date will depend on the shipping carrier’s tracking information.
After the package is in transit, please reach out directly to USPS for the most accurate and up-to-date information regarding your delivery. If you have questions before or after shipment, feel free to contact us and we’ll be happy to check on it for you.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy or contact us at https://checkout.lensandluxe.com/contact-us.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
📧 hello@lensandluxe.com
📞 256-248-9480